GruFit
Support
Email support@gru-fit.com. Tell us your iPhone model and what happened, and add a screenshot if you can.
Common questions
Activity and Apple Health
My steps are missing or look wrong
GruFit shows what Apple Health reports. Open Today, tap the activity time and choose Check Apple Health. If a number still looks wrong, check Steps → Data Sources & Access in the Health app. Apple Watch data can take a while to reach your iPhone.
GruFit cannot read Apple Health
Open Today, tap the activity time and choose Reconnect Apple Health. If that does not work, open the Health app, tap your profile picture, then Apps → GruFit, and turn on all categories.
What does GruFit read from Apple Health?
Steps, walking and running distance, workouts and active energy. GruFit never writes to Apple Health.
Groups
Group results have not updated
Check your internet connection, then open the group and tap Refresh. The time below the group name shows the last update.
How do I join a group?
Open an invite link, or choose Join via invite and enter the code. For a public group, search for it and send a request to the admin.
How many people can be in a group?
Up to 5. When the group admin has Premium, up to 25.
How do I leave a group?
Open the group settings and choose Leave group.
Premium and billing
How do I cancel Premium?
On your iPhone, go to Settings → your name → Subscriptions → GruFit and choose Cancel Subscription. Premium stays on until the end of the period you paid for.
How do I get a refund?
Apple handles all payments and refunds. Request a refund at reportaproblem.apple.com.
Account and data
How do I delete my account?
Go to Profile → Delete account. Cancel any App Store subscription first, because deleting your account does not cancel it.
How do I stop GruFit reading Apple Health?
Go to Profile → Disconnect health data. Your account stays. To remove activity that was already synced, delete your account or email us.
How do I turn off analytics?
Go to Profile → Data use and turn off Share product analytics.
Can I get a copy of my data?
Yes. Email us from the address linked to your account.
Report a problem
To report harassment, or an offensive group or display name, email support@gru-fit.com with the group name and the member's display name.
Community rules
Be respectful. Keep names and descriptions appropriate. Don't pretend to be someone else. Count only real activity. We may remove content, remove people from groups or suspend accounts that break these rules.
For questions about your data, see our Privacy Policy.